FAQs
A pipe just burst in my Denver house. What do I do first?
Close the main water valve. Cut power to wet rooms if the panel is dry and safe to reach. Move what you can, take photos, then call for help. Keep out of water near outlets and appliances.
Is burst pipe damage covered by insurance?
A sudden burst is often covered, but policies vary. Freeze damage in an unheated or vacant home may be excluded. Your insurer makes the call, so read the policy and ask your adjuster.
How many days until the walls and floors are dry again?
Many clean-water losses take several days. Water inside walls, under hardwood or across more than one floor takes longer. Moisture readings, not the calendar, say when drying is done.
Do I need a plumber too?
Yes. The plumber fixes the pipe. The restoration company removes the water and dries the structure. Many bursts need both on the same day.
Can wet drywall be saved?
Drywall soaked with clean water can often be dried if work starts fast. Drywall that sags, crumbles or stayed wet for a long stretch usually gets cut out.
Will a restoration company answer at night?
Many advertise round-the-clock phones. Ask whether the call reaches their own staff or an answering service, and how soon someone can realistically be there.
Will a call center take my info and nobody shows up?
Ask whether requests go to the company's own staff or an answering service, then ask who is coming and roughly when.
Am I signing away my insurance claim?
Ask what each document does before you sign. Work should be documented in an estimate, authorization, or written scope, and the insurer decides coverage.
Will equipment stay longer than needed?
Ask for the moisture readings that show drying is progressing; equipment should come out when materials are dry.
Who can shut off my water?
If you can't close the main, contact your water provider; for most of Denver that's Denver Water, which can shut off at the curb stop.
Will I get photos for my claim?
Ask for photos and moisture readings from the first visit onward.